Legal notice

 

Name of Seller

Niigata Koi Global Co., Ltd.

Name of Sales Representative

Taro Kodama

Address of Seller

114 Osaka, Fukutani-cho, Miyoshi City, Aichi 470-0207 Japan

Contact Information for Seller

Phone Number: 0561-33-4433
Email Address: info@koimall.com

Defective Products

Please contact us within 24 hours of receiving the product.
Please understand that we cannot accept returns unless the product is defective.

Delivery Period

We will ship within 2 business days after receiving your order.
In case of delays due to inclement weather, carrier circumstances, or other reasons, we will notify you via email or other means.

Payment Methods

Credit Card, PayPal

Return Period

We cannot accept returns or exchanges except for initial defects. We cannot accept returns for items taken overseas.

Return Shipping Costs

For initial defects or incorrect shipments, we will cover return shipping costs via collect on delivery.